Refund Policy

Last updated: March 2026  |  ASLEN TECH SOLUTIONS  |  https://aslen.in

This Refund Policy outlines the terms under which ASLEN TECH SOLUTIONS ("we", "our", or "us") handles refund requests for services purchased through our website https://aslen.in.

1. General Refund Policy

All payments made for web development, app development, design, and other tech services offered by ASLEN TECH SOLUTIONS are non-refundable once the project work has commenced. This includes advance payments, milestone payments, and full payments.

2. When Refunds Are Not Applicable

• Once the project development or design work has started
• After delivery of the agreed deliverables
• If the client changes their requirements after work has begun
• For delays caused by the client (e.g., not providing required content, feedback, or approvals)

3. When Refunds May Be Considered

A refund may be considered under the following exceptional circumstances:

• ASLEN TECH SOLUTIONS is unable to commence or deliver the agreed service within a reasonable timeframe
• A duplicate payment was made by the customer
• Technical errors resulting in incorrect charges

Each refund request will be reviewed on a case-by-case basis. Approved refunds will be processed within 7–10 business days to the original payment method.

4. Advance Payments

An advance payment is required to initiate any project. This advance is non-refundable once work has begun, as it covers initial planning, research, and resource allocation costs.

5. How to Request a Refund

To request a refund, please contact us within 48 hours of payment:

• Email: sailendrakondapalli@gmail.com
• Phone/WhatsApp: +91 8143724405

Please include your booking ID, payment details, and reason for the refund request.

6. Contact Us

For any refund-related queries, contact us at sailendrakondapalli@gmail.com or visit https://aslen.in.