This Cancellation Policy describes the terms under which orders and service bookings may be cancelled with ASLEN TECH SOLUTIONS ("we", "our", or "us") at https://aslen.in.
You may cancel your order before the project work has started. To be eligible for cancellation:
Once the development, design, or any other project work has begun, cancellation is not permitted. The advance payment will be retained to cover the cost of work already completed, resources allocated, and time invested.
A project is considered commenced when any of the following has occurred:
We reserve the right to cancel a project under the following circumstances:
In such cases, any advance payment received may be refunded after deducting costs for work already completed.
To request a cancellation before work begins, contact us immediately:
Please include your booking ID, name, and reason for cancellation in your request.
Cancellation requests will be reviewed and responded to within 2 business days. If approved, any applicable refund will be processed within 7–10 business days.